Confirm eligibility
Use the service only if you are at least 21 and otherwise eligible under the applicable rules.
21+
Player safety and support
Responsible Gaming at BingoPlus
Gaming should remain optional entertainment for eligible adults—not a source of income, a way to recover losses or a solution to financial problems. This page explains practical limits, warning signs, support options and official PAGCOR self-exclusion channels in the Philippines.
Eligibility first
Gaming is restricted to eligible users aged 21 and above
Persons under 21 must not participate. Other restrictions may also apply under Philippine law, PAGCOR rules, account requirements or an active exclusion order. Do not create or use an account for another person, and do not allow a minor to access an eligible adult's account.
Use your own verified account
Keep account access, passwords and verification codes private. Never share an account with a minor.
Respect exclusions
Do not attempt to bypass a break, restriction, self-exclusion or other responsible-gaming control.
Make a plan before playing
Set limits that protect your time and money
Decide your boundaries before starting—not after a win or loss. A responsible limit uses discretionary entertainment money only and never changes because of an outcome.
Set a time limit
Choose a fixed start and stop time. Use an alarm, take regular breaks and stop when the session ends.
Set a spending limit
Use only an amount you can afford to lose after essential expenses and savings have been covered.
Play only in a clear state of mind
Do not play while distressed, angry, exhausted, under pressure or affected by alcohol or other substances.
Accept the outcome
Never increase spending to recover a loss. Stop when a limit is reached, regardless of the result.
Core principle
Gambling does not guarantee winnings. Outcomes are uncertain, and past results do not create a promise of future success.
Recognise risk early
Warning signs that it may be time to stop
One warning sign is enough to take a break. Several signs—or a growing impact on money, wellbeing, work or relationships—are strong reasons to seek support immediately.
Spending more money or time than you planned.
Repeatedly trying to win back previous losses.
Borrowing money, selling belongings or missing bills.
Hiding activity or being dishonest with family or friends.
Feeling anxious, irritable, hopeless or unable to stop.
Allowing gaming to affect sleep, health, work or relationships.
Thinking about gaming throughout the day.
Treating gaming as income or a solution to financial pressure.
Act early
What to do if you are concerned
You do not need to wait for the situation to become severe. Stop, create distance and ask for support.
- 1
Stop the current session
Close the website or app. Do not make another deposit or try to recover a loss.
- 2
Speak with someone you trust
Tell a family member, friend, counsellor or support professional what is happening.
- 3
Request account assistance
Contact BingoPlus support about available account restrictions, breaks or responsible-gaming controls.
- 4
Consider official exclusion
Use PAGCOR's self-exclusion or family-exclusion channels when stronger protection is needed.
PAGCOR player protection
Self-exclusion and family-exclusion options
PAGCOR provides official exclusion arrangements for people concerned about their own gaming and for eligible immediate family members seeking protection for a relative. Always review the current official procedure and forms before submitting an application.
Request a formal break from gaming
PAGCOR currently lists self-exclusion periods of six months, one year or five years. The first six months are irrevocable. Requirements and submission methods can change, so use the official PAGCOR page or online portal for the current process.
View PAGCOR player-exclusion informationSupport for an affected relative
PAGCOR also describes a family-exclusion process for a spouse, parent or eligible adult child. Documentary requirements depend on the relationship. Check the official forms and instructions rather than relying on an unofficial copy.
Read PAGCOR responsible-gaming guidanceAn exclusion application is a formal protective measure. Do not attempt to open another account, use someone else's account or bypass an active exclusion.
Verified help channels
Customer support and official assistance
Use verified channels. Never send passwords, one-time codes or unnecessary payment information through an unofficial message.
PAGCOR National Problem Gambling Helpline
(02) 8248-9568PAGCOR states that trained counsellors provide guidance, psychological support and referrals for affected individuals and families.
Call the helplinePAGCOR Online Self-Exclusion Portal
Use PAGCOR's official online portal to review the current self-exclusion application process.
Open official portalBingoPlus Customer Support
- Email: cs@bingoplus.vip
- Hotline: (02) 8539-0282
- Live chat: Available through the official BingoPlus website or app
Questions and answers
Responsible gaming FAQ
What is the minimum age for BingoPlus?
BingoPlus access is limited to eligible users aged 21 and above. Other legal, regulatory, identity or exclusion restrictions may also apply.
Can gaming be treated as a source of income?
No. Gaming outcomes are uncertain and winnings are never guaranteed. It should be treated only as optional entertainment and never as a financial solution.
What should I do after reaching my spending or time limit?
Stop immediately. Do not increase the limit, borrow money or continue in an attempt to recover a loss. Take a break and seek support if stopping feels difficult.
How does PAGCOR self-exclusion work?
PAGCOR provides a formal process through which a person can request exclusion from gaming. Current periods, requirements, forms and submission channels should be confirmed on PAGCOR's official player-exclusion page or online portal.
Can a family member request exclusion?
PAGCOR describes a family-exclusion process for certain immediate family members, including a spouse, parent or eligible adult child. The required evidence depends on the relationship.
Where can I get immediate help?
Call the PAGCOR National Problem Gambling Helpline at (02) 8248-9568. PAGCOR describes this as a 24/7 channel providing confidential support and referrals.
Primary sources
Official information and verification
Information on this page was reviewed against the official sources below on August 25, 2026.
