1. General overview
This policy explains how refunds, reversals and credits are handled for deposits, purchases and promotional credits on BingoPlus. As a PAGCOR-licensed gaming platform, BingoPlus processes every request through verified channels and records the outcome in your account.
2. Eligible refunds
- Duplicate transactions or system-related payment errors.
- Unauthorized activity verified by BingoPlus support.
- Technical issues that prevented credits or bonuses from being received.
- Billing inconsistencies confirmed during verification.
Approved refunds are credited to your BingoPlus wallet or returned to the original payment channel (for example GCash or Maya), depending on the case and the channel's rules.
3. Non-refundable situations
- Bonuses, free credits or rewards that have already been redeemed or used.
- Completed bingo, perya, card-game or casino sessions.
- Withdrawals already transferred to GCash, Maya, a bank or another account.
- Transactions submitted with incorrect player details.
BingoPlus may review or decline a refund request where fraudulent activity, bonus abuse or a breach of the terms of use is suspected. Decisions follow the BingoPlus terms and PAGCOR requirements.
4. Processing time
Approved refunds are usually processed within 5–10 business days. You will receive an in-app notice, email or SMS once the refund is complete. Processing by your e-wallet or bank may add time on their side.
5. How to request a refund
- In the app: open live chat (24/7) from your BingoPlus account and give the transaction reference, date and amount.
- Player support hotline: +63 (02) 8527-9831.
- Help pages: bingoplus.com/en/help and the cash-in & cash-out guide.
BingoPlus support will never ask for your password, MPIN or OTP, and never asks for a fee to release a refund or winnings. Only bingoplus.com and bingoplus.ph (and their subdomains) are official; messages from other domains or social-media "agents" are not BingoPlus.
6. Legal compliance
BingoPlus complies with the regulatory requirements of the Philippine Amusement and Gaming Corporation (PAGCOR) for fair play and responsible refund processing, and with Philippine Anti-Money Laundering (AML) rules, which is why identity verification (KYC) is required before withdrawals and some refunds.
This page summarizes the policy for players. Where it differs from the BingoPlus Terms of Use shown in the app, the Terms of Use apply.