Help Center · Updated
BingoPlusHelpFind answers. Get support. — account, payments, app, verification and how to reach the official team
BingoPlus Help is the one place for official support information. Whether you typed bingoplus, bingo plus or binggoplus into search, this page shows the real contact channels, the fastest fixes for login, OTP, deposit, withdrawal and app problems, what KYC verification needs, and how to tell bingoplus.com from look-alike sites before you type a password anywhere.
Quick answer
How do I get help from BingoPlus?
Log in to the BingoPlus app or bingoplus.com and open Support, or call Player Support on +63 (02) 8527-9831. Have your registered mobile number and any transaction reference ready. BingoPlus never asks for your password, MPIN or OTP.
Official channels
How to contact BingoPlus support
These are the channels BingoPlus publishes. A “support agent” who messages you first on Facebook, Telegram or Viber is not one of them.
Before you message
Get an answer in one go
Support can only act on what it can verify. Prepare these and most cases close on the first reply.
- Your registered mobile number — the one on the account, not a second SIM.
- What happened, when — date, time and the screen you were on.
- Reference numbers — deposit / withdrawal reference, game round ID or promo name.
- Screenshots of the error — never of your password, OTP or full card number.
Fix it yourself
Step-by-step fixes by topic
Most issues are solved in under five minutes. Pick a topic, open the symptom that matches, follow the steps — and contact support only if the last step says so.
Account & login
Login, OTP, password, locked account. Full guide: BingoPlus login.
OTP not received
- Wait 60 seconds before tapping Resend — repeated requests can queue.
- Check signal, SMS storage and that the account number is the SIM in your phone.
- Restart the phone if SMS is delayed network-wide.
- Still nothing after three tries? Contact in-app Support with your registered number.
Forgot password
- Tap Forgot password on the login screen.
- Enter your registered mobile number and confirm with the OTP.
- Set a new password — at least 8 characters, not reused elsewhere.
- No access to the number? Contact support for identity verification; be ready to show ID.
“Account locked” or “too many attempts”
- Stop retrying — each wrong attempt extends the lock.
- Wait the period shown, then use Forgot password instead of guessing.
- If you didn't make those attempts, change your password after unlocking and contact support.
Can't log in on a new phone
- Use the same registered mobile number and password.
- Approve the OTP on the new device.
- If the old device still has a session, nothing else is needed — sessions are per device.
Need the step-by-step with screens? Read the login guide.
Payments
Deposits, withdrawals, GCash, Maya, QR Ph and bank. Full guide: BingoPlus cash in.
Deposit deducted but not credited
- Don't pay again.
- Wait 5–10 minutes and refresh Wallet history.
- Compare with your GCash / Maya / bank history for the same amount and time.
- Send support the reference number, amount, time and method.
Withdrawal pending
- Pending means under review, not failed.
- Check the method is verified and in your own name.
- Check any bonus turnover is complete in the reward wallet.
- Past the stated period? Contact support with the withdrawal reference.
GCash or Maya not showing in the cashier
- Switch tabs — methods are grouped (Fast / E-Wallet / Bank).
- Finish any verification the Wallet asks for.
- Ask support which methods your account can use. Never use an “agent” or a personal account instead.
Wrong amount credited
- Check the confirmation screen for fees or the amount you approved.
- Look for a separate bonus entry if you opted into a promotion.
- Send support both histories if they still don't match.
App help
Install, update, crashes, iPhone. Full guide: BingoPlus app.
App won't open or crashes
- Force-close the app and reopen.
- Check your connection — try Wi-Fi vs mobile data.
- Clear the app cache (Android: Settings → Apps → BingoPlus → Storage).
- Update or reinstall from the official page: bingoplus.com/play/bingo_plus/.
“Update required” loop
- Uninstall the old version.
- Download the current build from the official page only.
- Allow installation from that source once, then install.
No app for iPhone?
- There is no iOS APK — anything calling itself one is not official.
- Open bingoplus.com in Safari and use Share → Add to Home Screen.
- Log in as usual; the web version has the same games and Wallet.
Game won't load or is missing
- Refresh the lobby; check for maintenance notices.
- Availability depends on device, location and eligibility.
- If a round was interrupted, check your history — settled rounds are recorded; contact support with the round ID if not.
Verification (KYC)
Why BingoPlus verifies you, what to submit, what unlocks.
What KYC is and why it's required
- KYC — Know Your Customer — confirms you are 21+ and the account holder, as required under PAGCOR rules.
- Some wallet functions, limits and rewards unlock only after verification.
- It also protects you: a verified account is harder for someone else to claim.
What to submit
- A valid government ID (e.g. PhilSys, passport, driver's license, UMID) — clear, all corners visible.
- A selfie if asked, taken in the app.
- Proof the payment account is yours, if asked — screenshot showing your name, nothing else.
- Submit only inside the app. Never send ID photos to a chat or email that asked first.
Verification rejected or stuck
- Check the reason shown — usually blur, glare or a cropped ID.
- Make sure the name on the ID matches the account exactly.
- Resubmit once; if it stays pending beyond the stated time, contact support with your registered number.
Set deposit or time limits
- Open account settings → Responsible gaming / Limits.
- Set a daily, weekly or monthly deposit limit and a session reminder.
- Lowering a limit applies immediately; raising one has a cooling-off period.
- For self-exclusion use PAGCOR's OSEA portal — see Responsible gaming.
Rewards
Bonus not showing, turnover, codes. Full guide: BingoPlus rewards.
I logged in but there's no reward
- Rewards are account-specific; the offer may have ended or be new-user only.
- Finish verification — some offers unlock after KYC.
- Check if another bonus is still active in the reward wallet.
Can't withdraw a bonus
- Open the reward wallet and check remaining turnover.
- Confirm the games you played count toward it.
- Expired bonuses are forfeited, not released — check validity.
A “reward code” doesn't work
- Codes only apply when a specific promotion says so.
- Codes from chats or screenshots don't prove an offer is live for you.
- Never pay anyone to “unlock” a reward.
Is it official?
BingoPlus, Bingo Plus or binggoplus — which is real?
Misspellings like “binggoplus” or “binggoplus com” are common in search, and look-alike sites use them. Paste an address to check it against the official pattern.
Address checker
Checks the pattern only — it does not open the link or send anything.
Spellings you may seeThe brand is one word — BingoPlus — with one g. “Bingo Plus” with a space is how many people type it and is fine as a search; the address must still be bingoplus.com or bingoplus.ph.
Result
- 1Read the address bar after any redirect — not the logo, not the padlock.
- 2Verify the operator (AB Leisure Exponent Inc.) on PAGCOR Guarantee.
- 3Never enter your password, MPIN or OTP on a page you haven't checked.
Stay safe
Four scams that use the BingoPlus name
Report any of these through in-app Support. None of them come from BingoPlus.
Someone messages you first on Facebook, Telegram or Viber offering faster deposits, “VIP” rates or unlocked bonuses, and asks you to pay a personal GCash number.
A page spelled binggoplus, bingo-plus or bingoplus-something asks for your number, password and OTP. The real login is only on bingoplus.com / .ph.
“Pay a verification / tax / unlock fee to release your winnings.” BingoPlus never charges a fee to release a withdrawal.
An “unlimited coins” or “iOS APK” from a chat or download site. Only install from bingoplus.com/play/bingo_plus/.
FAQ
BingoPlus help questions
Short answers to what players search most. Still stuck? Contact official support.
How do I contact BingoPlus customer service?
Use Support inside the BingoPlus app or on bingoplus.com after logging in, or call Player Support on +63 (02) 8527-9831. Have your registered mobile number and any transaction reference ready. BingoPlus will never ask for your password, MPIN or OTP.
Is binggoplus or binggoplus.com the same as BingoPlus?
No. “Binggoplus” is a common misspelling. The official brand is BingoPlus, spelled with one g, and the official domains are bingoplus.com and bingoplus.ph. Treat any address with extra letters, words or a different ending as not BingoPlus.
I didn't receive my OTP. What should I do?
Wait 60 seconds before requesting again, check signal and SMS storage, and make sure the number on your account is the SIM in your phone. Don't request several OTPs in a row. If it still fails, contact official support with your registered number.
How do I reset my BingoPlus password?
Tap Forgot password on the login screen, enter your registered mobile number and confirm with the OTP, then set a new password. If you no longer have the number, contact official support for identity verification.
My deposit was deducted but not credited. What now?
Don't pay again. Wait 5–10 minutes, compare your Wallet history with your GCash, Maya or bank history, then send official support the reference number, amount, time and method.
Why is my withdrawal pending?
Withdrawals go through a review. Pending isn't failed. Check that the method is verified and in your name and that any bonus turnover is complete. If it's past the stated period, contact support with the reference.
What is KYC verification on BingoPlus?
KYC (Know Your Customer) confirms you are 21+ and the account holder. You submit a valid government ID and, where asked, a selfie or proof of payment ownership inside the app. Some wallet functions and rewards unlock only after verification.
The BingoPlus app won't open or update. How do I fix it?
Force-close the app, check your connection, clear the app cache, then update or reinstall from the official download page at bingoplus.com/play/bingo_plus/. Never install an APK from a chat or unknown site.
How do I know a page is the real BingoPlus?
Check the address bar: bingoplus.com or bingoplus.ph and their subdomains only. Verify the operator, AB Leisure Exponent Inc., on PAGCOR's verification site. A logo or padlock alone proves nothing.
How do I set limits or self-exclude?
Deposit and time limits are in your account settings. For self-exclusion use PAGCOR's OSEA portal. For free, confidential help call the National Problem Gambling Helpline on (02) 8248-9568 or email ResponsibleGaming@pagcor.ph.
Guides
More BingoPlus guides
Reviewed by the BingoPlus content team on 26 October 2026 against official BingoPlus and PAGCOR pages.
Sources: BingoPlus About (Player Support line, HQ) · BingoPlus Legit (official domains, PAGCOR check) · PAGCOR Guarantee · PAGCOR responsible gaming
Help is also here if gaming stops being fun
Set deposit and time limits in your account, take breaks and never chase losses. The National Problem Gambling Helpline is free and confidential.