BingoPlus
About
Responsible gaming

Player protection

Play for fun. Know when to stop.

BingoPlus is entertainment with real money and real risk, for adults aged 21 and above. This page explains the tools built into every BingoPlus account — time, schedule and daily-loss limits, voluntary exclusion and verification — how to recognise when play is no longer fun, and where to get confidential help in the Philippines.

21+Only

24/7Support

LimitsTime · loss · schedule

NPGH(02) 8248-9568

BingoPlus app Set Your Limits screen: daily and weekly deposit limit, session time limit and loss limit — Set your limits in the app — time, deposit and loss. Illustrative artwork.

Tools in your account

Set the limit before the first game

In-app tools across BingoPlus let you decide in advance how long and how much. When a limit is reached, the app prompts and reminds you.

Playing-time limitCap how long you play per day. The app reminds you as you approach it and stops when you reach it.

Gaming scheduleChoose the hours you allow yourself to play — and keep the rest of the day free.

Daily-loss limitSet the most you are prepared to lose in a day. Once reached, play pauses until the next day.

Voluntary exclusionRestrict your own access to BingoPlus platforms and branches for a period, in confidence. Family members concerned about someone at risk can also ask.

Warning signs

When it stops being fun

You play longer or spend more than you planned, more than once.
You chase losses — depositing again to "win it back".
You borrow, sell something or skip a bill to fund play.
You hide how much you play from family or friends.
You feel restless or irritable when you cannot play.
You think of gaming as income or a way out of money trouble.

Two or more of these is a reason to set a limit today and talk to someone. Our blog has a longer guide: Gambling warning signs.

Your five-minute plan

Tick what you have done. Nothing is sent anywhere; this runs on your device.

I decided a monthly entertainment budgetAn amount I can lose without it mattering.

I set a daily-loss limit in the appAt or below that budget divided by the days I play.

I set a playing-time limitAnd a schedule that keeps work, family and sleep first.

I will never deposit to chase a lossA loss is the cost of the entertainment, not a debt to recover.

I know where to get helpNPGH (02) 8248-9568 · ResponsibleGaming@pagcor.ph · 24/7 BingoPlus support.

0/5 — start with the budget.

Get help

Confidential support in the Philippines

For yourself or for someone you care about. These contacts are independent of BingoPlus unless stated.

NPGHNational Problem Gambling Helpline — (02) 8248-9568. Talk to someone about gambling, confidentially.

PAGCORResponsible gaming: ResponsibleGaming@pagcor.ph · Player Support +63 (02) 8527-9831. Regulator-level help, including exclusion.

BingoPlus support24/7 in the app for limits, exclusion, account and payment issues. Staff are trained in responsible gaming and can refer you onward.

What BingoPlus does on its side

Only 21+ may register, verified by government ID and facial recognition. Persons on the National Database of Restricted Persons cannot play. Marketing must not target minors, present gaming as a path to financial success, or use urgent or predatory messaging. Customer service agents and branch attendants are trained to spot and respond to player concerns. A surety bond protects verified players' balances up to ₱1 million against operational disruption (not gaming losses).

Beyond the app

DigiPlus runs financial-coaching sessions on budgeting, long-term planning and handling winnings; mental-health wellness sessions with partner organisations; and public campaigns such as the "Pusta de Peligro" short-film series and "Dating Gawi". Read more on the licence page and the responsible play blog.

How do I set a limit on BingoPlus?

In the BingoPlus app, open your account settings and choose playing-time, gaming-schedule or daily-loss limits. Once a limit is reached, the app prompts and pauses play. Support can help you set them.

How do I self-exclude from BingoPlus?

Ask for voluntary exclusion through 24/7 in-app support or at a branch. The exclusion applies across BingoPlus platforms and branches and is handled in confidence. Family members concerned about someone at risk can also ask.

Who can play BingoPlus?

Only players aged 21 and above who pass eKYC, and who are not on the National Database of Restricted Persons (which covers minors, government officials and employees, Armed Forces members and others).

Where can I get help for problem gambling in the Philippines?

The National Problem Gambling Helpline on (02) 8248-9568, PAGCOR at ResponsibleGaming@pagcor.ph or +63 (02) 8527-9831, and 24/7 BingoPlus support in the app.

Is gaming a way to earn money?

No. BingoPlus is entertainment with risk; outcomes are random and the house has an edge. Treat anything you deposit as the cost of entertainment, never as an investment or a way out of debt.

Does the surety bond cover my losses?

No. The surety bond covers verified, eligible players up to ₱1 million against operational disruption to balances; it does not cover gaming losses.

What does BingoPlus do to protect players?

Age verification, NDRP screening, in-app limits, voluntary exclusion, responsible-gaming-trained staff, marketing rules against targeting minors or predatory messaging, financial coaching and wellness programmes, and a surety bond.

More about BingoPlus

Responsible Play