BingoPlus rolls out improved customer care with 24/7 support, Viber access and personalized assistance

Through BingoPlus Care, customers can reach real people anytime, receive dedicated assistance and stay updated on their concerns. Whether it is an account concern, a transaction that needs checking or a question that requires assistance, customers want more than a quick reply — they want someone who will listen, help them understand the next steps and stay with them until their concern is addressed.

BingoPlus, through its BingoPlus Care program, brings together 24/7 live assistance, support through Viber, personalized VIP service and closer follow-through on customer concerns. With more ways to reach customer support and closer attention to individual concerns, BingoPlus aims to make better care part of the everyday customer experience, from the first inquiry to the final resolution.

• 🕛Real people, 24/7Live customer service representatives are available 24 hours a day, 7 days a week.
• 💜Support through ViberThe official BingoPlus Viber Bot — help without opening the BingoPlus app.
• 👑Personalized VIP serviceDedicated Relationship Managers for eligible VIP customers.
• 🔁Closer follow-throughFollow-up calls, direct access to service leadership and updates until resolution.

More ways to reach real people

BingoPlus Care provides customers with access to live customer service representatives 24 hours a day, 7 days a week, allowing them to seek assistance whenever they need it.

Customers can reach the official BingoPlus Support Center through the app, while the addition of Viber support offers another convenient way to request assistance without having to open the BingoPlus application. Whether customers need clarification about their accounts or assistance with transactions, these channels provide access to real people who can help explain the next steps.

Official video Better Care, Every DayBingoPlus on YouTube · with sound

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Better Care, Every Day — the BingoPlus Care film

Real help anytime, support on Viber, your VIP manager, and a team that stays on it until your concern is resolved. The November chapter of BingoPlus Care, from the official BingoPlus Care page.

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How to get help through Viber

Customers can connect with BingoPlus customer support through the official BingoPlus Viber Bot in four simple steps:

1. Join the official BingoPlus Viber channelOpen viber.com/bingoplus, join the channel, then tap the Bot icon in the upper-right corner to switch to the BingoPlus Viber Bot.
2. Link your BingoPlus accountIf your account is not yet linked, tap "Link BingoPlus" and follow the on-screen instructions. Already linked? Skip this step.
3. Tap "Get Support"Once the account is linked, tap "Get Support" in the Viber Bot menu to start a customer support chat.
4. Send your concern, then end the chatType your question or describe the concern; a customer support agent will respond. When it is resolved, tap "End Support" to end the conversation.

More personal support and better follow-through

For eligible VIP customers, BingoPlus Care offers dedicated Relationship Managers who can provide personalized assistance and better understand individual concerns. Eligibility follows the BingoPlus VIP Club program.

The program also improves how customer feedback is handled. Customers who express dissatisfaction may receive follow-up calls, allowing service specialists to review their concerns and identify possible solutions. Customers will also have opportunities to speak directly with customer service leadership and share their experiences.

Beyond providing answers, BingoPlus Care places greater attention on keeping customers informed as their concerns are being handled, including updates and follow-through until resolution. For BingoPlus, improving customer care means paying attention not only to how quickly customers can reach someone, but also to the assistance they receive throughout the process.

Better care, every day. Every conversation counts.

— BingoPlus Care

With real people available 24/7, added convenience through Viber, dedicated VIP support and continued follow-through, BingoPlus Care brings these improvements together to make customer assistance more accessible, personal and dependable.

All the official ways to reach BingoPlus

• In-app Support CenterLog in → Me / menu → Support. Live representatives 24/7; the agent sees your account history.
• Viber Botviber.com/bingoplus → Bot icon → Link BingoPlus → Get Support.
• Player Support line+63 (02) 8527-9831. Have your registered number and reference ready.

The full list of channels, what to prepare before you message, and step-by-step fixes for login, OTP, deposit and withdrawal issues are in the BingoPlus Help Center → The campaign itself, with monthly chapters and stories of care, lives on the official BingoPlus Care page →

Questions about BingoPlus Care